Terms & Conditions
COMPLAINTS POLICY AND PROCEDURE
At JM Roofing, our commitment is to deliver exceptional service. We value your feedback and acknowledge the importance of addressing any concerns promptly. Please review our complaints policy outlined below:
DEFINITION OF A COMPLAINT
A complaint refers to any expression of dissatisfaction regarding:
EXCLUSIONS FROM OUR COMPLAINTS POLICY
Please note, our complaints policy does not encompass:
OUR STANDARDS FOR HANDLING COMPLAINTS
We take all complaints seriously, regardless of their mode of submission—be it via telephone, letter, or email.
All complaints received are handled confidentially and in compliance with the General Data Protection Regulation (GDPR).
Please be aware that our complaints policy does not infringe upon your statutory rights.
HOW TO LODGE A COMPLAINT
We encourage complaints to be submitted via email or telephone to ensure effective and documented communication. Phone calls and text messages may not guarantee reliable record-keeping.
TIMELINES FOR COMPLAINT RESOLUTION
EXTENSION OF TIME LIMITS
While our aim is to resolve all complaints within the specified timelines, unforeseen circumstances like material shortages or adverse weather may necessitate an extension. Should such a situation arise, we will keep you informed about the progress, reasons for the delay, and provide an updated deadline.
At JM Roofing, we stand by our workmanship. We are committed to rectifying any issues with previous jobs as many times as necessary to ensure your satisfaction. However, please note that refunds will not be provided under any circumstances. Our priority is to address concerns and rectify work to the highest standard, ensuring your peace of mind and trust in our services.